Frequently Asked Questions
Everything you need to know about shopping with Nureva
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. International shipping times vary based on location but generally range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal.
Which payment methods do you accept?
Nureva accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, most products at Nureva come with a standard 12-month manufacturer's warranty against defects. Please check the specific product description for detailed warranty information.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat or email.